Support

Go to Log in and enter the email you ordered with. We’ll send you a fresh link to your gallery. Check your spam and promotions folders if it doesn’t arrive within a few minutes.

We check every photo after you pay. A photo is rejected when it won’t give good results, for example when the face is too small, blurry, covered by sunglasses, cropped, or shares the frame with someone else. Your order page shows which photos to replace. Upload new selfies there and we start as soon as they pass. Closed the page? Log in and we email you the link.

Each plan shows its usual time at checkout: about 45 minutes for Basic, 30 for Standard and 15 for Executive, counted from when your photos pass the checks. We email you the moment your gallery is ready.

Open a headshot in your gallery and choose an edit, for example a different background or outfit, or type your own instruction. Edits use credits, sold in packs: 10 edits for $5, 40 for $16, or 120 for $42. One credit is one edit of one headshot.

Press “Delete all my photos now” at the bottom of your gallery. It deletes your selfies and every headshot at once, so download the ones you want first. You can also email us from the address you ordered with. Otherwise, your selfies are deleted 7 days after delivery and your headshots after 30 days. Details in our Biometric Data Notice.

Yes. If you’re not happy, email us within 14 days of delivery and before you download any photo, and we’ll redo your headshots or refund you in full, your choice. Refunds reach your card in 5 to 10 business days. The conditions are in our Refund Policy.

Email us from the address you ordered with and tell us the new one. We’ll move your order to it and send your gallery link there.

Stripe, our payment processor, emails a receipt to the address you ordered with as soon as you pay. Can’t find it? Check your spam folder, or email us and we’ll send you a copy.